Refund Policy

1. Subscription Cancellations

You may cancel your subscription at any time directly through the Billing & Subscription portal inside your Agentrix Console. Upon cancellation, your account will remain active at your current subscription tier limits until the end of your current billing period. No further renewals or charges will occur.

2. Refund Terms

• Merchant of Record: All billing, checkout, and refund processing are handled directly by our online reseller, **Paddle.com**.
• Refund Eligibility: Because of the active service consumption models, subscription charges are generally non-refundable.
• Exception Requests: We review refund requests on a case-by-case basis (e.g., technical service unavailability, billing errors). Refund requests must be submitted within **14 days** of the transaction date.
• Overuses / Overages: We do not offer refunds for consumed credits, API token usage, or message volumes.

3. How to Request a Refund

To request a refund, please contact our support team at hello@agentrix.it.com. Please include your Organization name, the email associated with the subscription, and the Paddle Transaction ID/Invoice number. Once approved, refunds are credited back via Paddle to your original payment method within 5–10 business days.